Frequently Asked Questions

We understand that booking entertainment for the first time could be a little daunting! We've put together a handy list of 'FAQ's' to help you along your way. If you have any queries or questions don't hesitate to contact us.

Q – Why is the price you have quoted higher than that on the website?

Each act's guide price is based on performance on a Friday or Saturday in their local area. Where the act is required to travel, their price may be higher than the guide price listed on their profile. Some dates including December, New Years Eve & public holidays may also incur higher rates. Please contact us or make an enquiry for a confirmed price.

Q – What does POA mean on the acts guide price section on the website?

POA means Price On Application i.e. price on event. Some acts/bands have so many different booking options available that affect their price; it's difficult to list a 'guide price from'. However don't let that put you off making an enquiry. We can soon confirm a price for you if you can provide us with the necessary details at the initial enquiry stage.

Q – What does self-contained mean on the website and on the contract we received?

Self-contained means the band or act will be supplying their own sound system and often performance area lighting aswell.

Q – What does playback mean?

Where the act or performer is singing or performing to backing tracks, often with no live music involved.

Q - Why use an agent? I've heard it may be cheaper to book the act directly?

This isn't necessarily the case. We are here to negotiate the best possible price for you and booking through an agent provides you with additional safeguards should things go wrong. If an act has to pull out through illness or another unforeseen problem (highly unlikely) we'll work hard to find you a replacement, even if it's at the last minute. In the rare case that something goes wrong and as a third party to the contract between yourself and the act, we'll do everything we can to rectify the situation.

Q – Can I choose the act's/band's set-list(s) for our event?

As the act/band are performing regularly at events, they will have a good idea of what songs will work in what order. However, you are more than welcome to make suggestions to the act or band - perhaps five "please play" songs and five "please don't play" songs from their play-list but the final set-list(s) needs to be left to them. This is because there are many factors involved in determining the order and composition of the set(s), such as key signatures, tempos, the order of electronically sequenced backing tracks, etc.

Q – Can the band perform our first dance at our wedding reception?

There is no hard and fast rule and some bands are more adept than others when it comes to learning first dances and other requests. A key factor is whether the band feels that they can do a good job of the song and that it fits the genre of music they perform. They are also more likely to be able to learn a song that is not too obscure! In all cases, the more advance warning the better. So check with us at the time of booking if this is really important to you! Please note, some bands may charge a further fee for learning a song as they will have booked extra rehearsal time in order to get this together for you. We will certainly make you aware of any further charges required.

Q – I'll need the act to be set-up early in the afternoon. Is this ok?

Certain performers may charge a further 'waiting time' if they are required to arrive and be set-up and sound-checked very early on the day of your event. It is advisable at the booking stage that all set-up and sound-checked by times plus performance start times are detailed clearly then; as any waiting time charges can be built into the agreed/contracted price with you.

A usual arrival time for an act/band is 6pm to be set-by/sound-checked by 7/7.30pm.

Q – What do I have to provide for the act or band at our event?

They will require easy access to power close to the stage or performance area. The band/act will almost certainly have set-out early on that day to travel to your event and may well not return until the early hours so a bite to eat or meals for the band/act are required along with soft drinks/water. They will also require a suitable dressing room to change into 'stage attire'. We appreciate a ready-made dressing room is not always available so a spare function room or something similar is normally sufficient. We politely request that bands/acts are not expected to change in disabled toilets or in the van!

Q – Do I need to provide a stage?

Bands/acts do not usually need a raised stage as such - this is up to you. Where the event is being held in a marquee or similar, the band/act must have a level hard floor, as grass or matting are not safe surfaces.

Q – What time should the act performance start?

This is very much up to you, although we would advise that you allow enough times for guests to arrive so they can enjoy the entertainment you have booked! The only stipulation is that act performances must finish before midnight. Should you require the act to perform beyond midnight, a further charge may be incurred.

Q – Can the act/band provide suitable music for their breaks and after performance?

Often the act or band can supply ready-made play lists whether it be on mixed CD's, iPods or a laptop. Alternatively, you can supply the act or band with an iPod/Mp3 player or ready made mix CD's of your own and they can hook this up to their sound system for you. If the act or band is expected to supply music after performance, a further charge may be required especially if they are required to do so beyond midnight.

Q – Can I use the acts microphone and sound system for speeches?

Once everything is set-up, most acts are more than happy for you to use one of their microphones for speeches. Simply give us a call or send us an email and we can double-check with the act for you.

Q – There are noise restrictions at our venue, can the act still perform?

Some venues have restrictions on how loud the music can be. They may check this with a sound meter, or more commonly they may have a noise limiter installed. Noise limiters are pre-set to a certain level (e.g. 95 decibels) and if the sound exceeds this limit, after a brief warning, the act's power is cut off altogether! A lot of things can affect how a noise limiter operates – the positioning of the limiter, the acoustics of the room, noise from the audience, etc – so it is difficult to know to what extent the act's performance will be affected. Also, some bands can cope better with noise limiters than others.

The first thing is to check with the venue what sort of acts and bands regularly play there. If they state that they have live acts/bands regularly performing without problems then you should be OK. If they say that some acts manage and others don't, then you will need to discuss this with Henderson Management so we can discuss with your act.